PLEASE NOTE: ALL FINAL CLEARANCE ITEM PURCHASES ARE FINAL. WE DO NOT OFFER REFUNDS, EXCHANGES or CREDITS for change of mind / incorrectly chosen size on FINAL CLEARANCE SALE ITEMS.
We offer COMPLIMENTARY SHIPPING on all U.S domestic orders over $250.
Northway Store aims to provide best in class customer service.
We pride ourselves on our ability to provide you with a streamlined, personalised experience; we’re here to help you find the variety of local and International brands according to your needs.
Please do get in touch via phone, email or social media if you would like assistance with any of your purchases.
PLEASE NOTE: We process Store Credits for the amount paid (which can be used to re-purchase an alternative variety), we do not process exchanges. We do not offer refunds for change of mind or incorrectly selected sizes.
SHIPPING
U.S DOMESTIC ORDERS
We ship all domestic orders using UPS ground/ FedX
We offer the following domestic shipping options:
• “COMPLIMENTARY SHIPPING” on all U.S domestic orders over $250.
• $10 flat rate shipping on all U.S domestic orders under $250.
• $15 EXPRESS SHIPPING – all EXPRESS orders are shipped same business day using UPS Ground, provided your order is placed before 2 pm PST. (Note: during sale events, Express Orders will be prioritised, but please expect longer shipping times)
Your domestic order can be fully tracked using the tracking number provided via email once your order has shipped.
INTERNATIONAL ORDERS
All international orders ship with DHL Express based on weight and destination, with costs advised at checkout. Your order can be fully tracked using the tracking number provided once your order ships – shipping times will vary depending on your location.
WORLDWIDE SHIPPING AND DUTIES
We ship worldwide, so wherever you are, you can get your hands on some Bohemian Traders treasures. To calculate shipping costs, follow the prompts at checkout. Please note that all international customers are responsible for the payment of customs duties / charges on any imports. Please contact your customs office to confirm the relevant thresholds in your area. If required, Northway Store can be contacted via phone, however please note that the quickest way to contact us is by email.
During holiday periods, please allow up to 5 business days for us to pack your order. Once your order has been shipped you will receive a confirmation email containing your tracking information. As we aim to have your orders packed quickly, we are unable to make amendments to any orders once they have been completed at checkout – for this reason, please choose carefully.
RETURNS
HOW TO RETURN ITEM/S:
Within 10 business days (within U.S) or 18 days (international) of receipt of your order, you have the option to raise an RMA number & return your item/s.
Step 1. Email us and Request an RMA number
Step 2. You will receive an email within 2 – 3 business days from our Customer Service Team with further instructions.
Typically this will include sending the unworn item/s along with your NAME, EMAIL and ORDER NUMBER and RMA number to the address below. (If you do not provide this information, we may not be able to process your return). Note that we cannot guarantee the processing of returns where an RMA number has not been generated. Please allow 5 business days once your parcel is received for us to process your return:
Items must be returned in the original condition with all tags or stickers attached.Please note that the customer is responsible for shipping and handling charges to return the item; should the package not reach us safely we will not be able to complete the transaction, so we strongly recommend using a trackable post option when returning your items to us, along with keeping a record of your posted item and cost of postage.
Please note that we are not responsible for any returned items until they reach our fulfilment centre and you are notified of receipt.
Please note that garment and leather colours may look slightly different depending on your computer monitor; this is not a manufacturing fault.